customer service

Great Moments in Customer Service

My debit card has some issues.  As you can see, the card has cracked and is breaking apart*

*NOTE – this likely has more to do with how the card sits in my wallet (and how much I sit on it) than it does with the card’s rate of usage.

Here is the frustrating part:  I used this card at my bank with it in this condition – handing it to a teller so they could process my transaction.

Twice.

Neither time did the teller say something like “Yikes, your card is falling apart.  Let me order a new one for you.”  Instead, they simply processed the transaction – the split is just above the magnetic strip, so the card still works.  Then they handed my card back to me, completed the transaction, and sent me on my way.

I’m loyal to my bank.  I have had the same primary checking account since the 1980s.  Of course, over that time, my bank has changed ownership (at least) twice, changed names three times, and has service charged me for anything and everything.  Is this the final straw that sends me to another financial institution?

Probably not.

Changing banks is a tremendous hassle – switching direct deposits, automatic withdrawals, bill payments, getting new checks, new debit cards, and so much more.  And for what?  In the hopes of improved service, a slightly better branch location, or a quarter of a percentage point of interest?

No thank you.  I’ll put up with a lot of disinterested service from my bank to avoid the inconvenience of switching – especially since our increasingly paperless society means I don’t see them that often anymore.

Unfortunately, I think my bank knows this too.

Special Delivery

My wife is a big Amazon shopper.  I’d guess that she purchased 95% of the Christmas presents we gave from Amazon.

This means we have a lot of cardboard boxes showing up at our house, most of the time while we are at work.

Thankfully, our friends at UPS and FedEx do not require our signature for these packages (especially since driving across town to the UPS or FedEx distribution center defeats the convenience of having things shipped to us).  They can drop them off and go.

And that is where we run into the potential for trouble.

UPS and FedEx both like to leave little sticky notes on your door to prove that they attempted to drop something off.  When they leave something behind, they like to tell us where they’ve “hidden” our delivery.  For example, this is what was on our front door tonight:

UPS Notification

Guess where the package is at?

This is all well and good, except that anybody walking or driving down the street can see their Post It treasure map and do some shopping.

It would sure be nice if UPS and FedEx could just drop the package off (preferably in one of the two or three good “hiding places” on our property).

Of course, it could be worse.  We could have a fence around our property, and order breakable things.  That seems to be a recipe for disaster.

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